F.A.Q.s

Shipping Information

What Shipping Methods Are Available?

We offer FREE SHIPPING on all domestic USA orders (except surfboards) using either USPS Priority Mail, UPS 3-Day Select or UPS 2-Day Air, depending on the destination.

International orders ship via UPS Worldwide Expedited (2-5 Days) or in some cases USPS Priority International (6-10 Days).

How Long Will It Take To Get My Package?

At Midtown Surf Shop, we pride ourselves on offering fast delivery with minimal processing times. While shipping times vary by destination, the following guide highlights normal expected delivery times.

SHIPPING GUIDE

California: 1-2 Business Days

West Coast: 2 Business Days

Mainland USA: 2-3 Business Days

Hawaii: 3 Business Days

International: Most orders are delivered within 2-7 Business Days, however, International delivery times may vary depending on your country’s Customs processing times.

Do You Ship Internationally?

Yes. We ship to more than 200 countries around the world. Many international customers receive their orders within 2-7 Business Days, though Customs processing times may vary.

Payment Information

What Payment Methods Are Accepted?

We offer lots of convenient payment methods, including all major credit cards (Visa, Mastercard, American Express and Discover) and PayPal.

Does Midtown Surf Shop accept Bitcoin?

We are happy to accept Bitcoin as payment on select larger orders (min. $500), however, orders paying with Bitcoin are processed manually. If you’d like to pay for your order with Bitcoin, please contact us at (831) 316-7646 or support@midtownsurfshop.com

Orders and Returns

How do I place an Order?

Orders can be placed through our website using either PayPal or a major credit card. 

Do I need an account to place an order?

Having a Midtown Surf Shop online account is not necessary and you are more than welcome to check out using our “Guest Checkout” feature. That said, you may find it helpful to create an account so that you can access your order history and save time on future orders.

Who should I to contact if I have any queries?

You can reach our friendly and knowledgable customer support team Monday – Saturday 9:00am-6:00pm (Pacific USA) at (+1) 831-316-7646 or support@midtownsurfshop.com

How Can I Cancel Or Change My Order?

If you need to change or cancel and order, please contact us ASAP at (+1) 831-316-7646 or support@midtownsurfshop.com

How Do I Track My Order?

As soon as your order has shipped, you will receive a tracking code by email that will allow up to track the entire shipping process from our door to yours.

How Can I Return a Product?

Midtown Surf Shop + Coffee Bar has a 30 day return policy! While we offer free shipping on all outbound domestic orders (except surfboards), customers are responsible for covering the cost of returns. However, if you would like to simply exchange an item, once we receive the return, we will gladly ship a replacement item at no additional cost.